Gifting

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1. Returns We accept returns of unused and undamaged products within 3 days of delivery. To initiate a return, please contact our customer service team at marketing@grandemode.com with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send the item back to us. Once we receive your return, we will inspect the item to ensure it is in its original condition and issue a refund or exchange, depending on your preference.

Please note that some items may be non-returnable due to hygiene or safety reasons. These items will be clearly marked on our website and cannot be returned or exchanged.

2. Refunds If you are not satisfied with your purchase, we offer a refund of the purchase price (excluding shipping and handling fees) within 3 days of delivery. To request a refund, please contact our customer service team at marketing@grandemode.com with your order number and reason for return. We will process your refund once we receive the returned item and verify its condition.

Refunds will be issued to the original payment method used to place the order. Please allow up to 14 business days for the refund to appear in your account.

3. Exchanges If you receive a defective or damaged item, we will exchange it for a new one at no additional cost to you. Please contact our customer service team at marketing@grandemode.com with your order number and a description of the issue. We will provide you with a return shipping label and instructions on how to send the item back to us. Once we receive the item and verify the issue, we will ship a new item to you as soon as possible.

If you would like to exchange an item for a different size or color, please contact our customer service team at marketing@grandemode.com. We will provide you with a return shipping label and instructions on how to send the item back to us. Once we receive the item and verify its condition, we will ship the new item to you.

4. Shipping All shipping costs associated with returns or exchanges are the responsibility of the customer, unless the item received was defective or damaged.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters